Privacy Policy

Effective date: July 26, 2026

1. Information we collect

Account and contact information

We may collect names, business names, email addresses, phone numbers, account credentials, roles, and billing or service addresses when an account is created, managed, or used.

Business and service information

Authorized users may create, view, or update customer records, locations, equipment records, support tickets, quotes, invoices, installations, network information, service notes, communications, and related documentation.

Photos, files, scans, and signatures

With permission, the app can use the camera or photo library to photograph job sites, equipment, installations, and service work; scan equipment serial numbers or barcodes; and attach existing photos or documents to authorized service records. The app may save an image to the photo library only when requested. The microphone is not used for these features.

Location information

With permission, the app may collect precise location while the app is in use when a customer signature is captured. This location is used to document the service location and is not used for advertising.

Device, security, and notification information

We may process device identifiers, push-notification tokens, authentication tokens, login activity, and technical information needed to operate, secure, troubleshoot, and deliver the service. Optional biometric authentication, such as Face ID, is processed by the device; BLD-Tech does not receive or store biometric templates.

Website inquiries

When you submit the website contact form, we collect the information you enter, which may include your name, business, email address, phone number, and message.

2. How we use information

• Provide, authenticate, maintain, and secure accounts and services.
• Manage customers, service locations, tickets, equipment, quotes, invoices, installations, and support communications.
• Document authorized service work, approvals, signatures, and job-site activity.
• Send service-related notifications and respond to support or privacy requests.
• Detect misuse, diagnose problems, enforce permissions, and comply with legal obligations.
• Improve reliability, usability, and performance without using personal information for third-party advertising.

3. When information is shared

We do not sell personal information. Information may be provided to service providers that process it for BLD-Tech, including Supabase for hosted application data and authentication, Microsoft for authorized employee authentication, Cloudflare for website and service delivery, Expo services for application delivery and push notifications, and Formspree for website form submissions. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.

Service providers are expected to protect information and use it only for the services they provide to us.

4. Payments

The app does not currently process payments. If payment functionality is introduced, payment information may be processed by a third-party payment provider. We intend for the payment provider—not BLD-Tech—to process full payment-card numbers and security codes. This policy and applicable app-store disclosures will be updated before payment processing is launched.

5. Data security

We use administrative, technical, and organizational safeguards designed to protect information, including encrypted network connections, access controls, role-based authorization, secure device storage for sessions, and authenticated service requests. No system can guarantee absolute security.

6. Retention and deletion

We retain information only as long as reasonably necessary to provide services, maintain business and service records, resolve disputes, enforce agreements, and meet legal, tax, accounting, security, or warranty obligations. Retention periods vary by record type and legal requirement.

You may request access, correction, or deletion by visiting our Account and Data Deletion page or emailing support@bld-tech.com. We may need to verify your identity. Some records may be retained when legally required or necessary for legitimate business purposes.

7. Your choices

You can deny or withdraw camera, photo-library, location, biometric, and notification permissions through your device settings. Some requested features may not work without the relevant permission. You may also unsubscribe from nonessential communications where offered.

8. Children

The services are intended for businesses, customers, and authorized personnel and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy when our services, vendors, or legal obligations change. We will post the revised policy here and update its effective date. Material changes may also be communicated through the app or other appropriate means.

10. Contact us